Join the The Gibson Agency team.
Home » About Our Agency »
An environment that fosters growth.
A company is only as good as the people behind it. We are always interested in meeting talented individuals who want to progress their careers and make a difference to our business.
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well.
We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefit package is regularly reviewed and modified to ensure we offer those benefits most valuable to both the employee and their family.
View Our Open Positions
Discover your next career move! Browse the open positions at our agency now.
Commercial Service Representative
Since 1947, The Gibson Agency has been providing quality insurance as a reputable family-run agency. We specialize in a broad range of personal and business as well as niche markets such as home, renters, auto, life, high-net-worth, business owners, business auto, farm, commercial property, contractors and more. We are based locally in Girard, OH, however, our coverage extends to nearby areas including Youngstown, Warren, Cortland, Hubbard, Brookfield and across the nation throughout 48 states.
The Gibson Agency has expertise in a wide array of insurance and risk management practices. With industry-leading and competitively priced products, there’s no surprise that we are the area’s leading insurance agency for personal and business insurance needs – simple and complex. Gibson sets itself apart by being a firm believer in working for the client, not the insurance company. We also perform annual reviews and checkups to ensure our clients’ coverage is up to date from everchanging life events.
Job Summary: Commercial Lines Service Representative performs the essential functions of the position, which include aiding clients with service needs and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. Meets service and sales delivery standards and performs essential functions to the quality and service standards developed by the agency.
PRIMARY RESPONSIBILITIES AND DUTIES
New Business:
- Pre-qualifies own new business according to agency standards, as well as, educates clients about
policy coverage, changes, exclusion and insurance coverage needs. - Assists clients with making coverage changes in an automated environment supported by transactional filing; determines if delayed or advanced billing is appropriate and invoices accordingly; uses each contact with the client as an opportunity to review the whole account, round it and market.
- Prepares proposals and completes application in coordination with producers; submits
applications to eligible and appropriate carriers; obtains client signatures on all applications;
follows up to ensure timely receipt of quotations and policies. - Actively seeks referrals from client base; follows up to generate new business by using prospect
data base and automated marketing tools. - Requires the ability to travel from time to time to attend trade shows
Retention:
- Develop and maintain profitable relationships with potential and existing clients
- Prepares summaries of insurance, schedules, and proposals as needed for account review while maintaining and updating electronic files
- Remarkets renewals, contacts clients, creates renewal proposals, verify renewal’s accuracy, and handles other renewal activities in coordination with the producer(s).
- Processes incoming mail requests, responding promptly and appropriately.
- Assists clients in submitting first reports of claims, obtaining adjustors or visits from agency staff; facilitates prompt response from carrier staff and follows up on claims status to keep insureds informed and to work towards settlement of claims; uses each claim contact as an occasion to review coverages and market as needed.
Qualifications:
- Develop and maintain profitable relationships with potential and existing clients
- Prepares summaries of insurance, schedules, and proposals as needed for account review while maintaining and updating electronic files
- Remarkets renewals, contacts clients, creates renewal proposals, verify renewal’s accuracy, and handles other renewal activities in coordination with the producer(s).
- Processes incoming mail requests, responding promptly and appropriately.
- Assists clients in submitting first reports of claims, obtaining adjustors or visits from agency staff; facilitates prompt response from carrier staff and follows up on claims status to keep insureds informed and to work towards settlement of claims; uses each claim contact as an occasion to review coverages and market as needed.
Personal Lines Customer Service Representative
Since 1947, The Gibson Agency has been providing quality insurance as a reputable family-run agency. We specialize in a broad range of personal and business as well as niche markets such as home, renters, auto, life, high-net-worth, business owners, business auto, farm, commercial property, contractors and more. We are based locally in Girard, OH, however, our coverage extends to nearby areas including Youngstown, Warren, Cortland, Hubbard, Brookfield and across the nation throughout 48 states.
The Gibson Agency has expertise in a wide array of insurance and risk management practices. With industry-leading and competitively priced products, there’s no surprise that we are the area’s leading insurance agency for personal and business insurance needs – simple and complex. Gibson sets itself apart by being a firm believer in working for the client, not the insurance company. We also perform annual reviews and checkups to ensure our clients’ coverage is up to date from everchanging life events.
Job Summary: The Personal Lines Customer Service Representative performs the essential functions of the position, which include aiding clients with service needs and making changes to existing accounts. Specific service and marketing responsibilities are required in this position. Meets service and sales delivery standards and performs essential functions to the quality and service standards developed by the agency.
PRIMARY RESPONSIBILITIES AND DUTIES
New Business:
- Pre-qualifies own new business according to agency standards, as well as, educates clients about policy coverage, changes, exclusion and insurance coverage needs.
- Assists clients with making coverage changes in an automated environment supported by transactional filing; determines if delayed or advanced billing is appropriate and invoices accordingly; uses each contact with the client as an opportunity to review the whole account, round it and market.
- Prepares proposals and completes application in coordination with producers; submits applications to eligible and appropriate carriers; obtains client signatures on all applications; follows up to ensure timely receipt of quotations and policies.
- Actively seeks referrals from client base; follows up to generate new business by using prospect data base and automated marketing tools.
Retention:
- Develop and maintain profitable relationships with potential and existing clients
- Prepares summaries of insurance, schedules, and proposals as needed for account review while maintaining and updating electronic files
- Remarkets renewals, contacts clients, creates renewal proposals, verify renewal’s accuracy, and handles other renewal activities in coordination with the producer(s).
- Processes incoming mail requests, responding promptly and appropriately.
- Assists clients in submitting first reports of claims, obtaining adjustors contact information; facilitates prompt response from carrier staff and follows up on claims status to keep insureds informed and to work towards settlement of claims; uses each claim contact as an occasion to review coverages and market as needed.
Qualifications:
- Associates degree, Bachelor’s degree or licensed insurance agent preferred but not required
- Customer service experience preferred
- Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information, and respond appropriately.
- Requires time management skills and organizational skills
- Ability to utilize computer programs and understand functionality.
- Requires strong written, verbal and interpersonal skills
- Consistently shows up to work on time and exceeds expectations in everyday tasks
Please email your resume to
Application
We are passionate about serving our clients, developing our professionals and giving back to our communities. If you are a committed professional with a passion for delivering unparalleled service, we are interested in hearing from you.
Company Benefits
Join our team and enjoy these benefits as you take your career to the next level!
- 401(k)
- Dental
- Vision
- Medical
- Paid Vacation
- Paid Holidays
